We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
La calidad es buena, pero en la parte como cinturón no puedo ajustar lo conforme a mi cuerpo otra cosa fue que lo pedi en talla mediana me queda bien de los brazos cintura pero cuando alzó los brazos lo largo del vestido me quedó mas pequeño así que tendrían q pedir otra talla extra por si acaso :3
a tiara nao é a mesma coisa da foto
Pareceu que a peruca viria junto, mas não e a tiara é diferente, as guampinhas não encaixam direito na tiara.
Great quality product, and was shipped fast! Loved <3
Super dress!!! I love him very much!
Everything is perfect, the wig is great (a little boring to untangle), the outfit is perfect! By cons, I had to add scratch at the belt otherwise it was too big .. Very disappointed with the greenhouse head .. But otherwise, cosplay pleasant to wear!
Happy I actually got my item
Like in the picture, my daughter enchanted, he's already the second Cosplay he bought from this salesman and very well both
Size not as advertised, and reutrning goods very difficult. I had a 'timeout' on retruning the goods, even while arranging return. I now have no product, and my money has been taken because I have returned the goods already. The only thing I now have to show for my funds is a return receipt. I will never buy from this store again, and advise everyone to make sure the money you pay Ali can be missed -y ou will never see it again, whether you're satisfied or not. The dispute process is horribly slanted against the consumer.
Pretty accurate but it was smaller then expected. Other than that it’s pretty nice quality. The headband is not what it shows in the photos
I received a different product from what I ordered, not at all like the image neither in colors nor in items
Products all lacked
Taken size L for my daughter who is 38 and perfect, just good, beautiful quality, beautiful colors, except the diademe impossible to fix the small horns on it, and the wig is beautiful but at the level of the bangs there is not enough hair, also if not nice together I recommend quality price