We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Все отлично, пришёл за 3 недели. Качество нормальное, ребёнок доволен
Product quality. Arrived well packed.
The product did not arrive. The store did not extend the days of money protection and did not want to refund the money in the dispute.
Super towar, figurka zgodna z opisem. Bardzo szybka dostawa.
In principle, a good figure, but very fragile, slightly move your hand or leg immediately falls, the quality of the parts themselves is not bad, but still the fragility upset
Low print quality, and hands almost no Attached
The only good is fast delivery with tracking and quickly accepted dispute about the return of part of the cost. There was a crumpled box, before sending open and inside covered with tape. The point in this is not. to all the details are normally fixed by the packing itself, hence the conclusion: the fact that the wrong package came in the box was made specially, sent it into the box, which was. Instead of a second head with another face, take the main one, hands though correct in shape, but the fasteners do not put on (the fasteners are wider than the holes on the removable). On the figure itself weak hanging hinges, self-figure don't put, one elbow almost broken, removable Parts of the pants barely hold on a weak fastener, and the second set (with pockets) is lighter in color. Painting the face is normal, but on the pope under the coat of a spot of gold paint. The stand also in the wrong configuration came (there is no one screw and there is no part for fastening at the base). You will order-do not wait for the quality of the original.
Very fast delivery. Tracked all the way. When received, the bottom of the box was in even worse condition than the previous one, but the contents are in order. The figure itself looks great, upset that it is quite difficult to change the brushes, but I hope it will get along with time. Stands, lightning, DOP. Head, brush clasp, cute accessory-everything is very good, no mention. For its price it's just the top. Definitely order another devil, very pleased store. I advise you
Don't move one hand
Отлич Noye quality.!!!
Figurine son liked, weaving norms. In principle, the description corresponds. Recommend store
They ordered with a box for a gift, unfortunately, the box was heavily crumpled.
Already passed over 3 months and not my request nor my refund really humiliating not recommend anyone