Free Worldwide Shipping We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
très jolie propre et rapide
very good figurine. Excellent !
Очень качественная фигурка. Всем советую.
I came in a week. Packed in a box, plus, a protective film on the very box from the figure. Nothing Hurt, the face is even
She's perfect and I love her!!! Looks great, the only issue is her back leg doesn't fit in the hole in the stand but she still stands upright just fine so it's okay. Package arrived securely in a box, no damage. It took about three months to get here.
The items arrived fast and in great condition. The package was well padded and it looks great. Not OG of course, but for the price it can't be beat.
The figure of good quality, is pleased with the acquisition. Bought for 1 K rubles, delivery 2 weeks to Moscow.
The doll is beautiful all clearly! Well packed inside, the store recommend, though the box was crumpled, but not a problem.
Say excellent quality figurine, nothing about not saying anything!!! Amazingly beautiful and quality!!!!!!
she's so pretty
Looks exactly like in the photos. Very satisfied with the product.
Best figures.
amazing figure that looks outstanding for its price.
My wife is here, thanks for the occasion, I will say that Moka is one of the most beautiful, if not the most beautiful, of the girls I saw her voice, her hair, Her eyes, her smug personality, attitude to things, everything in it attracts me, thank you for being around now, Moka Chan, will look at you and admire
Good
Beautiful figure highly recommended
She came in two weeks. Packed very well, even gift box whole. Done perfectly, without stamps. Happy with the purchase. The expression of the face is just not smiling, it would be more interesting, and so some thoughtful. Thank the store!
The figure came in perfect combination. Well packed. Thank you very much. Recommend)))
incredible! so cute! was some staining on the base from paint, but the feet cover it. love her!