SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.stasiunakihabara.id
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
If you do S take S and not the waist top because I took M but it's still a little big (length of the dress) otherwise it is to deliver with the ribbon of kaguya and the bow tie of chika ^ ^ and white socks
Really worth the price! Quality is pretty nice, came in fast.
Is a little big for me but am satisfied. Just took longer to arrive in Brazil
I ordered the summer version dress and the Chika wig from this store. The costume itself is great, it's what you expect for the price you pay. The wig itself feels super cheap with the texture and it feels rough when it comes in contact with the dress, but it's not super thin either. It does it's part! ALSO the socks that came with are great! They actually feel elastic and they stay up which a lot of socks from other cosplays don't! All in all I think the costume itself is great and the wig is mediocre!
The color is very weird, more purple than pink. Also it has weird curls
well made and accurate to the photos.
Very nice and size perfectly. Fabrics of good quality, the dress is light and does not keep warm. Fast shipping and well packaged. I recommend!
Preuka very cool, nicely the presentations: 3 were problems delivery AND kiepski Contact with store but wig even okej.
Equal to image, good quality, full cosplay
Wonderful dress. At the height of 1,75 skirt length at the knee. (Size L). In the waist freely. Light material. I didn't expect a bow. Thank you very much.
it's perfect! i love It
Wig have have universal size, and is too small
I love it so much! Its a little tight around the chest but thats no problem! Due to the virus it arrived pretty quickly, thanks
It's been a long time till I recive the lot, but it's ok. I choose xl and it suit well.
Got another dress. Ordered long sleeves and white golf gowns and came with short sleeves and black golf gowns
Great product, arrived on schedule.