SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.stasiunakihabara.id
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Notes: 
pretty good but it seems like some of the proportions are a bit off. the collar, arms, and skirt are a little tight while the cloak is kinda big. but i think after some adjustments it will look a lot better, over all the quality is pretty decent for the price! the wig is really nice quality too
Więc tak, produkt jest świetny! Jak na zdjęciu, do zestawu został dodani wig cap, ogólnie strój bardzo wygodny i bardzo ładny, jedynie co to ta pelerynke dostałam chyba złego rozmiaru, M a całość zamawiałam XS ale tak to wszystko śliczne, wig lekko prześwituje, ale to nic wielkiego, przesyłka przyjechała w 9 dni do polski, dziękuję i pozdrawiam ✌
Was missing the wig. And when messaged the store would check and never got back to me. But l love what i got
Unfortunately much too small
The product was as descripted and quite well made. The sizing seems to be accurate. However, the shipping took ages - twice if not almost three times longer than descripted. The stores communication was not the best either. I had a lot of questions, but they did not answer most of them.
Very good quality!! I do recommend it
Good quality for the price, only ears do not look like the picture.
Took a LONG time to ship out, and a LONG time to get here. The quality is good. But leave lots and lots of extra time and order this long before you need it.
The finish is not very good (has several threads), but all came well packaged and right! Am happy♥
Great material, but found less than I think. Found that very worth buying
SO BEAUTIFUL!!! and such good quality!! i have already ordered from this store so i kind of knew the quality was going to be good. it is very thick material and the wig is really soft. they only forgot the little purple rope attached to the flower but thats okay. im really happy!! it arrived in 2 weeks.
Amazing cosplay! Perfect quality and really nice fabric though some threads are loose. The two straps holding up the top are fastened witg velcro behind the neck and had to be moved along for me (I'm 5"2 though). There's padding in the chest. The wig is thin at the bottom but it still looks absolutely stunning. The flower is attached with a safety pin to the braid in the hair (which is already braided for you.) Overall just amazing. (tik tok is pasteque.cos and insta is itsalwaysmagic if you want to see more photos or ask any questions.)
This is wonderful! The best cosplay ever, great quality. Great costume, the wig hair is really skinny, but is great. I love it with all my heart. 100% recommended. It supposed to arrive in May 2 and today is April 16 and is here. Is wonderful! No doubt of buying it again.
I think it’s good, the costume fits perfectly but the wig is very thin and it’s shreds a bit. And I didn’t
Suit is good, only not much not until set, ears not put. And zarzmer will multiply.
Really great quality outfit for the price ! Comfortable and included everything I expected (not shoes wig or headband)
I love the cosplay but right out of the bag one of the purple strips full off the top. But the top big on me but my body tip is weird and can be hard to do right.
they only forgot about ears, but everything else is perfect
The product is very good, but the size table is not correct (I ordered the size m according to the parameters from this table, but the suit turned out to be very large.