SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.stasiunakihabara.id
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
все пришло целое, наушники выглядят шикарно, ушки светятся музыка работает
класс
se escuchan muy bien
Pedí azul y rosa, me enviaron dos azules. Las cajas eran distintas como si se tratara de dos empresas diferentes aún no puedo probarlos para saber si funcionan
Esta genial me llego en buen estado!
Доставка месяц. Упаковано хорошо. Всё работает. Звук хороший. Спасибо!
Fast shipping good product and honest store I reccomend him and I'll buy again.
Quick I come
I feel like the headset is putting too much pressure on my head, and I'm not known for having a big head. I think the cord is too short to to use with a gaming PC. I was expecting it to have a mic, but it's my bad for not reading correctly the description. So, I guess this is a good item, but not adapted for everyone and for every type of use.
The sound is very regular in the bass, the size of the hearing aids is a small thing. The color and the lights are very nice. They're cute but regular in the sound. The packaging is somewhat mistreated but the hearing aids are in good condition. They arrived in a reasonable time.
Хорошие наушники, все работает и светится, ребёнок доволен. Пришли в указанные сроки, упаковка целая. Рекомендую!
Very disappointed
Very fast shipping and careful packing. Even the boxes made it almost intact. Thank you very much !
Never arrived the product lo dieron.com or delivered went into dispute the canceled did not return the money 10 dollars they stole
Very beautiful work Wonderful have a good sound the bad thing is that it has the cable very thin but the rest is perfect
Tracked, packed in bubbles, with battery, perfect, recommended
OK.
The goods did not come, the money returned
Seller kidala
Perfect
I never recieve the package, but the store was really kind and help me opening a dispute to ask the refound. I recieve my money back. Unfortunatelly the package never arrived but it's no one's fault, I think it got lost with all this situation.
Delivery 3 weeks, mint box, but everything works. The wire is very short! Connect to the computer rear will not work only if there is a connector on the front panel
Send fast, very nice helmet, my daughter is very happy
Headphones comfortable, sound good, glow bright. Come in perfect condition, nothing is broken.