We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Daughter very satisfied so all OK
I love it so much!
I love this soo much. I am 5'7 and weigh 140. At first I thought that getting XL will would have been too big for me. I was going to go with the size L. I am glad I didn't cause size L would have been a bit small on me (normally wear Size M and L). XL Perfect fit for me and very comfortable to wear. l could literally sleep in it and the material is nice. However, I wish the skirt was stretchy cause it is a bit tight around my waist. It did take around month to get here and gets hot if I wear it for a while. Still it was worth the buy, wait, and also looks exactly like the picture. ♡♡♡♡ Make sure you go 1 or 2 sizes up and use the measurement chart that the store provide. It helped a lot.
Very nice quality
Honestly shocked at how good it is. The shirt is a little short on me but the sweater hides that so it’s fine. It’s an amazing cosplay for the price. Shipping took a while but that could be because of corona. Very happy!!
I love it it looks great but order a size up
Looks good! The tie is a bit shiny but it works nicely :)
I would definitely order a few sizes up. Especially cause on toga herself her clothes are baggy so better baggy than too tight. Im usually medium for skirts and tops im a small but i ordered an L and it was great. The sweater was super soft
love it
There are some lose strings. It's very nice and soft and fits well, but the biggest size is still not baggy.
Shirt almost fits, smashes my chest down and the skirt fits on exactly one thigh, and I'm a really small girl lol. The sweater is awesome though, I absolutely love it.
The product I got was way too small. It could just be they sent me the wrong size but it could not even put it on. I got as large as I could go with it based on the reviews I saw.
I arrive perfect and in no time, the carving is pequeño
The material is surprisingly good for the price I've paid. Even better than expected. :)
The suit is fine and it came fast, the thing is, if you're size M Mexican, you 'd better buy a large size as it becomes very small of the arms and tight even though you can't tell, it's very beautiful and maybe it will be by size but the sweater is a small thing I expected
The form came very quickly, 18 days before Moscow the quality is nice and with the size guessed thanks to the store ^ ^ INST: @ takoyak1 _ Chan
My daughter loved, exactly as the picture.