We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great customer service, got extensions for customer protection timer when asked. Goods are as picture shows.
Everything fell apart, some pieces broke down. Overall, decent but not as good as other things I ordered from the store.
Average quality and bad fastening pieces. Plus, the piece that connects body head is too large and it made a neck strange:/
Excellent quality, I'm sure it's the official but taken at the factory
Box arrived well mixed. But the product was intact. Excellent quality, very good.
U unfortunately the goods have not arrived
Trop long cou
It's good the figure but his arm falls off as long as it took two and a half months to get there.
Not as pictured at all. Yeah the paint is ok for a non-original, but the joints are super loose and the deal breaker is the neck. It sticks out SO much that it looks stupid. Picture attatched is how much it sticks out.
Shipped very quickly, and the quality is good. It's about as I expected- not quite perfect as far as some rough edges are concerned, but you can't really tell when you place her somewhere on a shelf (or in a desktop, in my case). Only noticeable issue is that the pieces do NOT stay together well- her arms fall right out and with everything fitting together so loosely, it's really difficult to make her hold the accessories. Once you get it set and place it somewhere though, it seems to be fine. Overall, I love my Shiro. Good figure for good price.
The product is just like the one, I loved it. Thank you very much
Everything great, in perfect condition
Took a while to arrive but got the figure. Box was slightly damaged.
You get what you pay for. It’s good but some parts are loose
The pedestal is distorted.The part is corrupt.The box is broken.The part is dirty. But Thank you for accepting the refund.
Very good figure, packed was nice.