Character : Violet Evergarden
Character : Violet Evergarden
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is very accurate and beautiful. The dress came very quickly and was really nicely packaged! One thing i would like to recommend is to wear white underwear/shorts because the dress can be a little see trough. Also the belt wasn't really that nicely made and it was a bit confusing to put on at first. The service was really good and polite. i would definitely recommend this dress!
Very good quality, thou a little tight (5’9” and 160 lbs) which I did expect so no fault to them. The over the shoulder belts come in two styles that don’t work as suggested in there stock photo (1st on is the stock image, 2nd is how it looks) combined with the third the is no visible way to use it on in this style. In addition the photos doesn’t show the looped belt which can be a little misleading.
Arrived 2 days earlier than it was prognosed, cosplay is perfect and the free wig ain’t a lie!
It came fast and have a good quality. I love it. Thank you.
Hello! I'm super satisfied with my order, the store was extremely helpful and my order came in a decent time considering the pandemic and all those circumstances. Overall the quality is really nice, needs some ironing after being packaged into a small bag for lower shipping costs but that's totally fine and reasonable ❤️ The product is identic to the picture, but i wasnt expecting the white dress to be as shear as it is, it's not a major issue though. For an L size it fit nice for someone who wears mostly M sizes. Reccomend this product and seller if you want an affordable Violet Evergarden cosplay.
The neck of the dress was dirty. 2 of the brown stripes were not sewn in. The belt buckle situation has loose threads and one of them doesn't have anything to strap on to. There also two push buttons on the jacket that are the same so I can't push them together. Honestly I'm a bit disappointed because I also ordered the boots and those were good.